FREQUENTLY ASKED QUESTIONS
MY ACCOUNT
EMPLOYMENT VERIFICATION & REWARDS
CHIPS, POINTS & BADGES
- What are chips and how do I earn them?
- What are points and how do I earn them?
- What are badges and how do I earn them?
- Do chips and points expire?
- How do I redeem my points?
- How do I see all my badges?
- Why isn’t my new badge showing in my dashboard?
- How do I get additional missions, chips, and/or points?
- How do I place on the leaderboard?
- What happened to my place on the leaderboard?
MISSIONS
MY ACCOUNT
Why should I create an account?
Creating an account enables you to earn badges, complete missions, and progress through levels. If approved by your employer, you can even earn rewards in the AMD Arena Rewards store.
BACK TO TOPHow does AMD use my account information?
To learn how AMD uses your information, please refer to the privacy policy.
BACK TO TOPWhy is my company not listed on the registration form?
There are several reasons why a company may not be listed. If your company sells AMD products, you qualify to participate in AMD Arena—if this is the case and you do not see your company listed, please confirm your Primary Role and Job Function are accurate. If you still can’t find your company, please contact AMD Support.
BACK TO TOPHow do I deactivate my account?
To deactivate your account, contact AMD Support with your deactivation request.
BACK TO TOPHow do I change my password or edit my profile?
To change your password or edit your profile, please visit the AMD Account
FAQs here: https://www.amd.com/en/registration/faq.html
EMPLOYMENT VERIFICATION & REWARDS
Why do I need to verify my employment?
Employment verification is required as part of the program to enable access to the AMD Arena Rewards store. If approved by your employer, you can redeem points for rewards in the AMD Arena Rewards store.
BACK TO TOPHow do I verify my employment?
To verify employment, go to the "Verify" link in your dashboard to see the different options available for employment verification. Once verified, points are redeemable for merchandise, experiences, and more.
BACK TO TOPWhy is my verification status changing?
Your employment verification status changes when you haven’t verified employment within 90 days. That status doesn’t stop you from learning and earning. However, you will need to re-verify employment in order to access the AMD Arena Rewards store and continue redeeming rewards.
BACK TO TOPCHIPS, POINTS & BADGES
What are chips and how do I earn them?
Chips are earned for various activities and mission completions within AMD Arena. The more chips you earn, the higher the level you can achieve. Chips allow you to place higher on the leaderboard but are not redeemable for any rewards in the AMD Arena Rewards store.
BACK TO TOPWhat are points and how do I earn them?
Points are redeemable for a variety of rewards in the AMD Arena Rewards store. Points are earned by completing select missions and unlocking new levels.
BACK TO TOPWhat are badges and how do I earn them?
Badges showcase achievements and progress in AMD Arena. Badges are earned for various mission completions within AMD Arena.
BACK TO TOPDo chips and points expire?
Chips and points expire after one year of inactivity. Inactivity is defined as not logging in to AMD Arena.
BACK TO TOPHow do I redeem my points?
Points can only be redeemed in the AMD Arena Rewards store if you have verified employment. Go to the “Verify” link in your dashboard to see the different options available for employment verification. Once verified, points are redeemable for merchandise, experiences, and more.
BACK TO TOPHow do I see all my badges?
You can see all your badges in the achievements section of your dashboard.
BACK TO TOPWhy isn’t my new badge showing in my dashboard?
Please wait at least 24 hours for badges to appear. If you’re still not seeing your badge, please contact AMD Support for additional support.
BACK TO TOPHow do I get additional missions, chips, and/or points?
Your missions are unique to your profile. We’re hard at work creating additional missions so you can continue to learn and earn rewards within AMD Arena. Please monitor your dashboard for new missions and content.
BACK TO TOPHow do I place on the leaderboard?
Chips drive your position on the leaderboard where you can see how you rank among other AMD Arena participants. The amount of chips earned over a specified date range determines your rank on the leaderboard.
BACK TO TOPWhat happened to my place on the leaderboard?
Leaderboards are refreshed on a regular basis. The amount of chips earned over that specific date range determines your place on the leaderboard.
BACK TO TOPMISSIONS
How do I start a mission?
You can start a new mission from your dashboard. From there, you’ll have access to see active missions.
BACK TO TOPCan I complete more than one mission at a time?
Yes! You can have several missions going on at any time.
BACK TO TOPWhere can I see all my completed missions?
You can see all your completed missions in the achievements section of your dashboard.
BACK TO TOPWhere can I see all my available missions?
You can see all available missions in your dashboard within the Missions tab.
BACK TO TOPHow do I know if I have a new mission?
New missions are continuously added to AMD Arena. You can find out about new missions by checking your dashboard regularly or by checking your email for announcements.
BACK TO TOPWhy isn’t my mission showing as complete?
Please wait at least 24 hours for missions to move to completion. If you're still not seeing the mission show as complete, please contact AMD Support for additional support.
BACK TO TOPTRAINING COURSES AND SALES TOOLS
Where can I find sales tools?
Select sales tools are found within various missions. For all available sales tools, visit the Resource Library on the AMD Partner Hub. Search all sales tools here.
BACK TO TOPWhere can I find training courses?
Training courses are available under the training navigation at the top of the homepage.
BACK TO TOPWhere can I find translated training courses?
Translated training courses can be found on the AMD Partner Hub. Follow this link and select your preferred language from the language dropdown.
BACK TO TOPIf I've already taken a course on the AMD Partner Hub, can I also take it within AMD Arena?
Yes! You can retake any course previously completed on the AMD Partner Hub within AMD Arena.
BACK TO TOPWhy am I unable to access sales tools within missions?
If you are using Internet Explorer, please turn off compatibility mode. To do this, go to browser Settings > Compatibility View settings and uncheck the ‘Display intranet sites in Compatibility View’ box. If AMD.com appears in the ‘Websites you’ve added to Compatibility View’, remove the site from this list.
BACK TO TOP